Fix a payment that did not go through
Press Replace card on your account page. Planning starts again the moment the new card works, and your records were never touched.
The steps
- Press Your account at the bottom of the planner.
- Read the line under Subscription. It says the last payment did not go through.
- Press Replace card.
- Put in a card that works, and everything comes back right away.
Fix a payment that did not go through. No sound. The words are on the screen.
What to know
Your records are not touched by any of this. You can read, print and export every year while the payment is outstanding.
What stops is planning ahead. The year you already built stays on screen to read.
Stripe keeps trying the card on its own for about two weeks. A card that recovers by itself unlocks your account with nothing for you to do.
Status reads Payment failed while this is going on, so you can always tell what the matter is.
Did this answer it?
If it did not, write to us. A real person reads every one.
Ask us